Support & FAQs

This page contains information on Contact details, How-to-update, and some FAQs.

👋🏼 Get in touch with us

Your questions, feedback, and concerns are important to us.

To get in touch with our team, please email [email protected], and we’ll get back to you as soon as possible.

How to log in and access Insider Resources?

Please visit this page for a step-by-step guide on how you can log in and access Insider Resources.

👀 How to manage your subscription settings and referrals?

To modify your subscription settings and view referrals, follow these steps:

Then hit the menu in the top right corner and click Login (or go to https://govbrew.co/login)

Enter your email address:

  • After hitting “Send me a link,” go to your email inbox

You’ll get an email soon after - open it and click on “Get Access

Revisit the home page. Click on the icon in the top right, and hit “Upgrade,”Manage Subscription,” or “Referrals”

Here, you can do a number of things like: (see image below)

  • Upgrade to GovBrew Insider if you haven’t already

  • Manage Subscription, where you can include your name (if it’s not already there), edit your credit card details if you’re an Insiders Member, or unsubscribe from your free or Insider subscription.

  • Referral, where you can view your referral count and access your unique referral link.

Manage Subscription Screen for Free Subscribers

Manage Subscription Screen for Insider Members

If you have any questions or need more support, email us at [email protected] 

FAQs

How do I cancel my membership?

  • To cancel your membership, simply go to the "Manage Subscription" section of the newsletter website and follow the steps to cancel. It's important to keep in mind that if you've already paid for a full month or year, there won't be an option for a partial refund. However, once you cancel, you will still have access to all of the membership perks until your subscription expires. After that, you won't be charged again.

How do I access my account on the website?

I am an Insider member, and I still can't see the Insider Only content on the website:

  • Please make sure you are logged in with the email address that you used to pay for your membership.

Can I change the email address my membership is connected to?

  • If you would like to change your email address, please contact us at [email protected], and we’ll be able to help you out. Please note that this may take 3-5 business days to go into effect.

Can I switch from a monthly to a yearly membership?

  • Right now, the only way to switch would be to cancel the existing membership and then use the "Upgrade" page again to re-subscribe.

Can I switch from an annual to a monthly membership?

  • Right now, the only way to switch would be to cancel the existing membership and then use the "Upgrade" page again to re-subscribe.

Can I change the credit card used to pay for my membership?

  • To manage your subscription, simply log in to the website and navigate to the "Manage Subscription" section. From there, click on the button labeled "Manage Subscription," which will open a new browser tab and take you to the Billing page. This page allows you to manage all of your billing information, including credit card information.

Am I able to gift a membership?

Can I buy a membership for more than one person?

  • Yes, we offer discounts for purchasing multiple seats. Email [email protected], and we can chat!

Refund Policy

30-Day Refund Policy For Annual Subscribers

At GovBrew, we strive to deliver top-tier reports to help give you an edge. However, we understand that our reports may not fit everyone. That’s why we offer a 30-day refund policy for our Insiders who have subscribed for an annual subscription ONLY.

If you’re dissatisfied with your subscription, you may request a refund within 30 days of your purchase date. To do this, email [email protected] (with the subject line “Refund.” In the email body, please include the reason for your refund request.

Our team will review your request promptly and process your refund if it falls within the 30-day period. Please allow a few business days for the refund to be processed and appear in your account.

We value your feedback and will use it to improve our services.