Christopher Radich, regional vice president of public sector digital strategy at Salesforce (NYSE: CRM), said government agencies seeking to reduce their dependence on custom code and improve customer service should develop and implement a multicloud strategy that includes a combination of software-as-a-service, infrastructure-as-a-service and platform-as-a-service offerings. “And they should consider low-code options within the SaaS and PaaS categories to limit their

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