VA goes on an employee shopping spree in Silicon Valley.
VA’s sexy new Club Fed: a new, special federal IT worker pay scale, remote work, and the opportunity to turn around a troubled Oracle Cerner deployment, more than two years into its genesis. VA is in the midst of hiring 1,000 more workers for its Office of Information and Technology, with a focus on software development, project management, and cybersecurity. Read more
DHS urged to improve customer experience: Can’t y’all just be more approachable, please?
Whether interacting with the public at airport security screenings or while processing immigration benefits, DHS can improve its customer experiences through the use of more flexible staffing models and the use of digital technology, according to a report from the Homeland Security Advisory Council. The report reflects a White House CX priority for federal agencies. Read more